Effective Date: April 2, 2026
Version: 1.0
OvationMR may engage third-party sub-processors to support the delivery of its services and platform. This list is provided for transparency and may be updated from time to time as our services evolve. OvationMR will notify customers of any intended additions or replacements of sub-processors in accordance with applicable contractual obligations.
Sub-processors for Services
Sub-processor
Service Description
Location
Data Categories
File storage, deliverable sharing, email
United States
Participant contact information (for qualitative research studies); study data (including excerpts and analysis outputs)
Survey hosting and data collection platform
United States
Survey responses; contact information (for qualitative research); demographic information
Survey hosting and data collection platform
United States
Survey responses; contact information (for qualitative research); demographic information
QueryOS Platform
Cloud infrastructure provider; AI model hosting for optional QueryOS feature (models are never trained on client or participant data)
United States
De-identified or pseudonymized study data
Incentive distribution platform
United States
Participant contact information and incentive fulfillment data
Analysis and reporting
United States
De-identified or pseudonymized study data
Participant interviews
United States
Participant video/audio of IDI sessions; participant identifiers; connection metadata
Sub-processors for EthOS Platform
Sub-processor
Service Description
Location
Data Categories
Hosting, storage, compute, database
United States
Study content; account identifiers; telemetry
EthOS Platform
Hosting, storage, compute, database
United States
Study content; account identifiers; telemetry
Authentication, database, storage, notifications
United States
Account identifiers; user activity; connection metadata
WAF/CDN and web security
Global (edge network); logs stored in United States
IP addresses; network telemetry
ZENCODER
Video/audio transcoding
United States
Participant audio/video; connection metadata
When Platform Feature Enabled
Transcription
United States
Audio content
When Platform Feature Enabled
Transcription
United States
Audio content
When Platform Feature Enabled
Sentiment/tone analysis
United States
Study content (which may include participant identifiers)
When Platform Feature Enabled
AI summaries/insight
United States
Study content (which may include participant identifiers)
Transactional email
United States
Participant contact information
Error tracking
United States
Device/app diagnostics; pseudonymous identifiers
Change Log
Version
1.0
Date
April 2, 2026
Description
Initial Version
Resources
Calculators
Resources
Calculators
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